Refund & Return Policy
RETURNS & REFUNDS
Product must be returned within 30 days of the shipping date. Please follow the instructions on the back side of the packing list in order to receive proper credit on returns. Only unopened, unused product will be eligible for refund or credit. Kits and/or cases must be fully intact with all the original products (unopened and unused) to be eligible for refund or credit. No partial refunds or credits will be issued on kits, boxed items or cases. It is the responsibility of the consumer to pay for shipping charges when returning product. Original Shipping and Handling charges as well as return shipping costs are non-refundable. Items returned that were charged no shipping or handling fees will be subject to a restocking fee equal to normal shipping and handling charges shown above. Orders that are returned to us due to incorrect shipping information on web orders will be charged both shipping/handling fees and a restocking fee of $5.99.
Products that are lost or stolen may be replaced or a credit may be issued if we are notified with 45 days of shipment.
Orders that are refused by the ordering consumer will be charged an $11.98 ($40.00 Canadian) return service and restocking fee.