Shipping, Returns, & Refunds
We do our best to ship your order as soon as possible once we receive it. We ship out most orders within 2 business days
and then send you an email with tracking information.
We offer multiple shipping options for your convenience. For shipments within the United States we mainly use UPS SurePost, a combination of UPS and USPS. We will use FedEx Smartpost occasionally, a combination of FedEx and USPS. There is a flat charge of $5.99 for orders under $25. For orders $25 and above, shipping is free. SurePost/SmartPost shipments generally arrive 7-10 business days after shipment.
Unfortunately, we do not ship internationally except to Canada. For orders to Canada we ship via FedEx for a flat charge of $20USD.
Returns & Refunds
Products can be returned to us within 30 days of the date of purchase for a full refund. Please follow the instructions on the back of the packing list that comes with your products to receive proper credit or refunds on your returns. We are unable to process exchanges. We cannot issue credit or refunds on opened or used products. We also cannot issue credit or refunds on partial cases or partial kits – the cases or kits must be fully intact with all of the original products. Shipping and handling fees are non-refundable and product that is returned that was subject to no shipping fees may be subject to a restocking fee of $5.99. Return shipping fees are customers’ responsibility and packages with insufficient postage will be refused. We are not responsible for lost returns and we do not take title to returned products until we receive the products. For your own protection, you should insure your package(s). Please double check your full shipping address. Orders placed with incorrect addresses may be subject to additional state and/or city sales taxes. Orders shipped to incorrect addresses, orders requiring change of address after an order is complete or orders redirected by customer after shipping (such as leaving a note on your door to send the package elsewhere) may be subject to a $7.00 redirection fee. To receive refunds on products purchased at your local retailer or on other websites, please contact those entities for assistance.